Sunday, September 14, 2008

Allied Tires

Companies and consumers are actually very closely connected. Much closer that the cleverest marketologists can think. They develop special marketing campaigns to have the products on the market. They consider all the factors and the consumers are a factor that is the main one. It means that consumers are like the engine of any business that involves some trade. And people who develop these marketing plans and everything are well aware of the fact. Customer awareness is the fuel to that engine, and this fact is also well known. That is why it is still remains a mystery how some companies can cheat their customers and still be in business? They provide bad goods and services and have to understand that the engine would break. But they do not realize that. Like Allied Tires.

About the company. Allied Tires is a tire provider. It is headquartered in Florida. The company provides the whole range of tires and tubes, tire cord, tire treads, auto and heavy truck tires, bicycle tires; and mixed rubber in slab or strip form. Allied Tires is one of the leading companies that specialize in tire marketing and distribution of replacement tires. Allied Tires is very popular with the customers and very often they prefer products and services of Allied Tires to any other ones. Allied Tires is one of the leading companies that specialize in tire marketing and distribution of replacement tires. Allied Tires has a staff of experts that specialize in automotive aftermarket. Besides, Allied Tires is very extensively and aggressively advertised on the television and on the Internet. And they scream and shout in those commercials that their tires are the best, the newest, the most reliable. But in fact…

Allied Tires complaints. The things that people state in their complaints are just horrible. They tell about tires they have problem with in two weeks after the installation. Many tires have defects and it is just impossible to use them. Some of Allied Tires products were installed not appropriately and that caused new troubles. And people keep on writing about the problems. Why does not the company take care of them? Allied Tires can solve these problems and keep the customers believing in it. Besides, they can improve the quality of their products due to those complaints. But some companies forget about the engine of their business and think about the money only. But they have to be careful, it is extremely dangerous.

Waffle House

Customer Service always comes first. This simple rule is not that hard to remember and follow. However, they manage to. And it is not only about stores or dealerships. In the first place, this concerns the places to eat out. Since in such places if the service is bad, then the food tasted worse.

In expensive restaurants, as a rule, the staff is trained to be polite, patient and professional. What about less fancy places like fast food restaurants? What does the term ‘service’ mean there?

Waffle House. Waffle House is a chain of fast food restaurants. Waffle House is a US based company which operates throughout the country. This name of the company has been chosen because it specializes in waffles. Besides different dishes including waffles, the menu of any Waffle House restaurant also includes some hot and cold coffee drinks and tea. All of the Waffle House shops are designed in such a way for the customer to feel like home and stay there for rather long time. But still some people complain that the customer service in these Waffle House shops is much to be desired.

Is this what they call ‘customer service’? The clients of the company complain about the poor service in general, and food service in particular. Can you imagine a lady mopping the floor and wearing no gloves making your salad by chopping the lettuce still without wearing gloves? She runs out of shredded cheese so she used sliced cheese instead on a Chicken Salad! People used to find ladybugs in their food. Sometimes waitresses are very sorry for such incidents, management however makes the astonished and frustrated clients pay for the bugs. The places are said to be teemed with flies and roaches. It is safe to say that hygiene is not an issue with the company.
The staff does not care about the clients. Waitresses as a rule are too busy talking on the cell phone and not waiting on their tables. If one of them is having a bad day – then it is a bad day for everyone. A waitress may be slamming dish racks and making loud noises with the dishes she is handling; making several loud comments as she works, this continues the entire time the clients are there and you leave half hungry half dead because of the awful headache.


What does it say about the company if in the search list in the Internet the other lines after the company’s address come the complaint links? What’s the company like if there is nothing in the Net concerning the company but its web site and the complaints?

Riddex. Riddex is an anti-pests product. The product is used to kill pests. However, it can also be dangerous for the pets. The product works without dangerous chemicals, may cause terrible fumes and odors, and it is potentially dangerous to children. Riddex can be applied to all kinds of pests. Riddex Plus uses patented Digital Pulse Technology, which is powered by a Free Scale Microprocessor, in order to create an irritating environment for pests inside walls, chasing them away from houses and preventing future pests from entering. It is necessary to plug in the Riddex Plus and it immediately starts operating. A single Riddex Plus unit covers an entire level of a typical home.

It is all about the complaints. There are two major problems with the company. The first problem with the company is that the products are said to bring no effect. People still have the problems with roaches, rodent, insect, ants, mice and other pests. They still have to use sprays and foggers to get rid of the nasty ‘room-mates’. They are not killed by the Riddex units, they are not afraid of them; they actually hide behind those units from the sprays and other poisoning methods. It seems that the government does not control the company and its products. The company keeps on advertising its goods on TV, claiming they are better than others. The pissed and frustrated customers can not get in touch with the company via the web site therefore they have to keep the products too long to return them.
Riddex keeps taking online orders and phone-in orders from TV Infomercials for something they never seem to have a supply of. They are taking in "rush priority" additional charges, in addition to their already expensive S&H fees, but can not seem to produce the product at the time they promise. And what is worse is that you will not even guess when you are going to receive your ‘purchase’.
There is nothing left to say but - beware of this type of business practice, if "business" is what you would call them.

Wednesday, September 10, 2008

Magic Jack

If you are looking for some cheap way to communicate with your friends and family, you should perform some kind of research to find out all the details and read all the testimonials and complaints about different companies. Besides, this information needs some proof. To find the truth, you need to look through the consumers' reviews and read what people say. It is a difficult choice and you should choose the company that tends to understand your point of view and your needs and wishes more that others. That company should understand, that their customers are very important and that they have to focus on quality of their products as well as on customer support. Like Magic Jack tries to do.

Company outline. Magic Jack is a company that became famous thanks to it special device called Magic Jack. The company has developed this device that helps its owner to make phone calls for free. This is like a new alternative to Internet communication. Magic Jack is actually is new possibility that can make our life better and can solve some problems. The company is comparatively new to the market, but they hope that very soon they will be the leaders and Magic Jack devices can substitute traditional phones and cell phones. Magic Jack devices have already become rather popular and people find new and new benefits of using Magic Jack. But there are already some problems.

Company complaints. However, some people complain about poor quality of services. When a person founds a company, that means that he or she is in charge of customer service. But since the founders of Magic Jack have an increase in income, it seems like they do not care about his customers any more. There have been many complaints posted about the poor quality of devices and services of Magic Jack. People have many problems with devices and cannot make the company that provided them fix the problems. The company really does not care about the customers anymore since they got their money. Besides, some customers say that the company does not honor the warranty. Many people write in their complaint how they tried in vain to get a refund for those poor quality devices provided by Magic Jack. But the company considers that the best way of communicating with the customers is not to honor warranty claims.

Friday, September 5, 2008

Sky Box

You do not need to know that telecommunication is a transmission of signals over a distance to understand that the invention of cable TV and satellite made our lives so much better. Many years before, people could transmit these signals only with such things as semaphore, flags, or even drums. But nowadays, there are various transmitters that makes things so much easier and provide us with such happiness as TV shows, sports programs, music and movies, talking on the phone, and of course, the main thing: the Internet, this worldwide network, that allows us to communicate without limits and get an access to billions of gigabits of information with the help of such companies as Sky Box.

Company info. Sky Box is a British telecommunications company. The company offers to install Sky's standard digital receiver The Sky Box. With the help of this receiver, customers can enter the world of Sky TV, Free to Air and subscription and digital channels and interactive services. Sky Box also provides customers with an easy to use program guide. There are a lot of specific Sky Box features: timed reminders, on-screen television planner, parental control, email, games and shopping through Sky Active. The customers can subscribe to a wide range of news, entertainment, movie and sports packages. The company claims that The Sky Box is a cost effective choice. The company offers its customers to enter the world of television that traces its origins back to the beginning of the twentieth century.

Genesis of television.
The history of television started actually in 1825, when John Logie Baird made a demonstration of moving pictures. That happened at the department store Selfridges in London. His device became known as mechanical television and started a new era in telecommunications history. And then different scientists, one after one started to make different transmissions and finally Karl Braun invented the cathode ray tube that was the main part in the televisions of the twentieth century. This German physicist invented the coupled system of radio transmission and the Braun tube (forerunner of the cathode-ray tube), in which a beam of electrons could be deflected. He was rewarded with Nobel Prize for Physics in 1909. The very first demonstration of Karl Braun' s television took place in 1927. And how could he know that he played a role in such a play titled Telecommunications era and Humans.

Sunday, August 31, 2008

One Call Communications

Communication is what we need as homo sapiens and what we lack so often. We have so many different gadgets and devices and still sometimes we cannot even have the possibility to talk to our friends. There is always not enough time, not enough money, or not enough something else. But sometimes everything we need to do is to give a call. And then we need services of different telecommunications companies. And these companies also offer different television services, and so much more. And we do not have to forget about the Internet they provide. This is the source of neverending news, data, and many other things we need to communicate. One Call Communications provides all these services.

One Call Communications services and products. One Call Communications is an American company. The company is headquartered in Wilson, North Carolina. One Call Communications provides a wide range of different telecommunication services such as wireless service and so much more; sells cell phones and related accessories. Besides, the company provides numerous calling plans for its customers with different bonuses and discounts. One Call Communications operates a GSM network in some US states and CDMA networks in Puerto Rico and the Dominican Republic. Recently, One Call Communications introduced its new Blackberry service and a number of other benefits. One Call Communications has a special program to control the quality of the customer service. The company provides local and long distance phone service. The company offers a number of different plans to its customers. The plans of One Call Communications include many various features: low international rates, unlimited calling to many countries worldwide such as China, United Kingdom, Ireland, Italy, Spain, France and many others; voicemail, caller ID, call forwarding, call blast, and so much more.

One Call Communications problems. Notwithstanding different benefits of One Call Communications services, many people complain about them. They state that the company sets unreasonable prices. Some of One Call Communications services are just good examples of ripping off. Besides, people often have problems with customer service. They state that you can call One Call Communications 800 numbers in vain and never get an answer. Or wait for quite a long time for some inexperienced customer service representative to tell you that this is your problem and you have to solve it by yourself. They can be rather rude and forget about your consumer rights.

Friday, August 22, 2008

As Seen On TV

Television has a long time ago become a global selling point. With the help of TV it is so easy to describe and draw attention to a product, service, or event in a public medium in order to promote sales or attendance. As Seen On TV is one of those companies, which business is founded on this type of marketing. They market their products with the help of different advertising spots shown on TV.

As Seen On TV is an American company that operates As Seen On TV is headquartered in Fairport, New York. The company operates the web site that offers As Seen On TV products. As Seen On TV provides more than a thousand of different products and specialty items for kitchen, different gifts, electronics, auto, fitness products, household appliances, personal, books, audio, video, and so much more. As Seen On TV offers shipping all over the United States and Canada. The web site of the company also offers a range of non-televised items. As Seen On TV web site is considered to be the largest retailer of As Seen On TV products in the whole world. At the preset time As Seen On TV web site offers more then a thousand and a half As Seen On TV items and other specialty products. The company claims that the web site offers the lowest prices in As Seen On TV products. The company provides the products directly from the manufacturer and avoids the middleman. Thus, they can set lower prices. Nowadays, the company is working on expanding the range of products they provide and are going to satisfy all the needs of the customers.

As Seen On TV complaints. Customer of As Seen On TV often complains about the lack of good and professional customer service. In their reviews they state that it is not enough to provide relatively good products at relatively low prices – it is important to provide good customer care. And As Seen On TV company somehow employs these unprofessional people who rarely know how to help customer if something went wrong and whom to call to help them. According to people, this is also lack of organization. Customer service representative do not know how to help and then they call managers who might know how to solve the problem but do not have enough power to do it. Finally, this is the customer, who suffers.

Sunday, August 17, 2008


Do customers come to the company to get the same services and goods or they switch to another retailer? What makes the return? Are people tired of bad services and poor quality products? How to stop this?

Let us take a certain company as an example and investigate the matter. Zoovy, for instance.

Zoovy. Zoovy was established by Brian Horakh and David Steel in 1999. They aim was to help merchants create and maintain stores online, market their goods online and maintain safe checkout. At the present time, it is a leading online marketplace. Zoovy is a global network and it is expanding fast. The company offers its customers such services as customer relations tools, reporting, managing of cross selling features, inventory and the like. In 2004 Zoovy was granted the eBay Star Developer Award.

Loosing a client. As we already know, online shopping is becoming more and more common since it is rather convenient. But it is for those who do not like to shop or who would like to save from 1$ to 100$. However, these virtual companies also have drawbacks and that is why just as ordinary organizations they may loose customers. For example, a person has been a customer of Zoovy for quite a long time. He is completely satisfied with goods and services provided. But in some time the company makes a mistake and the delivery of the paid product, for example, fails and the purchase does not arrive. The customer is frustrated! Will he come back? Probably, he will. If the company reimburses the losses and the misunderstanding and presents a customer with a little gift as an apology, then it will not loose the client. This is called good customer service. But if the company will not pay attention to the disappointed consumer, then it is definitely about to loose him. Bad attitude of the employees, constant price rises – these are the things which are about to bring you down.
Customers say the same situation is with Zoovy. Their business did not grow with the services of this company. After they switched they prospered. They will never come back and will not advise Zoovy to the friends. The company will not be earning any profits and will go bankruptcy.
That is the way it goes.

Friday, August 15, 2008

Case Study: Kiyoseki Hair Styler

Nowadays it happens so often that we buy good of really poor quality. That is a problem and the matter is not money, but the quality of goods and attitude of the supplying and providing companies. It seems like they do not appreciate a customer as a human being otherwise they would work out some plan of covering moral damage, honoring the warranty and some profound check and maybe double check of the goods. Because it does spoil our life and our health while taking care of those faulty products and trying to get your money back and make the things right. This is like in this case with a purchase of Kiyoseki hair styler.

About Kiyoseki. Kiyoseki is a Japanese company. The company specializes in development, design and manufacturing of different hair styling appliances. The most popular Kiyoseki product is Kiyoseki ceramic styler pro. Kiyoseki hair styler ceramic is new and improved and it allows hair to preserve conditioning moisture and does not ruin hair structure. In addition, Kiyoseki products make use of atoms or molecules with a net electric charge due to the loss or gain of one or more electrons. The company offers a wide range of hair styling products. Kiyoseki is considered to be one of the fastest growing and most popular companies in the industry.

How it happens. Usually you can buy a Kiyoseki at many places. You looking for that very model you need, researching what features other hair stylers have, listen to the importunate and persistent shop assistants. And finally and eventually you stop and decide to buy that very model you like. The employees in the store are pushing and describe you this model as one in the best condition, no tear and wear. And you buy it and an expensive warranty.

Why you were wrong. But to believe that something is too good to break is probably very mistakenly. Because anything can happen to your Kiyoseki hair styler, nothing is perfect. Something can break. And then you will have to make copies of the receipt, take some pictures of the hair styler and send them to the warranty company. And then the store where Kiyoseki product was bought would not give you the same model. Maybe they will suggest you to get your money back. Or you will be able to pick up some other hair styler instead of yours. But the question is: why do they charge for warranty then?

Wednesday, August 6, 2008

VIP Travel

When people are going on vacation, they usually plan everything. They start from choosing the dates, booking tickets and of course you book a hotel. But the choice of a hotel is actually a very important thing, because it can make or break your holidays. This could be a fantastic stay in a value for money hotel and it can bring a lot of pleasant impressions, sensations and thoughts to your memory. Or it could he a nightmare stay, spoiling all the days spent in it. Recently there have been numerous fraud cases in the traveling industry. People work hard all year long to have several days of the vacation they are longing for and then some shady company appears to spoil the holidays. Beware: VIP Travel travel agency.

Customer service. VIP Travel is a travel agency. VIP Travel company has affiliates all over the United States. VIP Travel provides a huge selection of cruises, almost a hundred of popular destinations, hotel reservations and car rental service. Besides, the agency offers a number of vacation packages according to the kind of travel that interests the customer such as adventure, diving, golf, sailing, safari, hiking, honeymoon and so much more. VIP Travel was ranked as one of the fastest growing travel agencies in the country. And the accommodation that VIP Travel offers is actually considered to be good enough. Every hotel is managed and run according to its own rules and is franchised. However, if there are so many complaints against these hotels then it is probably something wrong about them. And it really is. Because the client service in many of hotels offers by VIP Travel is much to be desired. If there is some trouble with your room like horrible odor or filthy sheets, it is doubtful whether someone at the front desk would like to help you. And the prices in the resorts are relatively high, so there should be no problems. And it was specified so in the advertisement. But there are some sufficient issues. For example, there is no high-speed Internet at and the number of TV channels is something like 10, though it was specified that there should a cable television. Besides, the client service and room service is dreadful, the employees are rude and inattentive.

Other services. VIP Travel has these sneaky agents that clearly express that fact when they are begging you to join the company. Besides, they state that there could not be any increase in monthly payments. But when it happens and the credit card company stops transferring the payments, the customers find themselves in debts. The thing with v is that you have to be very careful while signing any contracts and keep away from entering into deceptive contracts. To avoid such a situation you should better research and find as much as possible information on the company you are going to travel with.

Saturday, August 2, 2008


Every coin has two sides. This saying refers to every aspect of our lives. Taking into consideration the fact that at the present time people are extremely busy and have no time to spend even on meal during the day, we should consider the fast food restaurants issue.

McDonalds. McDonalds is the largest chain of fast food restaurants in the world that was founded by siblings the McDonald in 1940 in San Bernardino, California. Brothers McDonald introduced this "Speedee Service System" that is the basis of all fast food industry nowadays. McDonalds is headquartered in Oak Brook, Illinois. There are 31,000 locations inside the US and 20,000 more across the world. The slogan of McDonald's is: "I'm lovin' it". McDonald's specializes in selling different burgers, French fries, breakfast items, beverages, desserts. McDonald's signature is BigMac burger. There is a McDonalds restaurant in every developed country and it is a symbol of the expansion of the American culture all over the world.

Fast food industry. Today it is hard not to recognize the golden arches of McDonalds. McDonalds has restaurants everywhere, beside major roads and in almost every high street. Their commercials are on television at least once a day. They became popular within a couple of years. Teenagers especially like McDonalds because of the relaxed atmosphere, cheap prizes and the fact that all over the world you know what you are buying. In restaurants you may find that the waiter there looks at you and thinks that you are poor and might not be able to pay for the meal. With McDonalds every person is welcome to come in and eat, no matter what you look like or how much money you have. There is also not a certain dress code that you have to oblige to. Fast food is easy to eat food that requires no cutlery. This is probably the only advantage of this restaurant chain.
The food in McDonalds contains too much fat, sugar and preservatives. The other drawback is that fast food industry advertises with the target of children. With there freebies and bright adverts the get children to make their parents take them to McDonalds. They manipulate the easiest target. Children will moan and whine until they go to McDonalds.
Who decides what is popular or not? People are just like blind dummies that just follow the majority, being different is just not accepted by society. That is why they flow to the McDonald’s locations although they know it is not healthy.

Tuesday, July 29, 2008

Washington Tax Services

International businesses believe they are not fully prepared to handle a growing number of threats in an increasingly volatile global financial marketplace. Nowadays there have been a number of significant concerns expressed among experts concerning risks, including organised crime, internal fraud, and scam. Globalisation has also exacerbated many pre-existing, low-probability, high-impact risks, such as violations of the fair business practice regulations. And one of such financial institutions is Washington Tax Services, which arose a number of consumer complaints.

Services provided. Washington Tax Services is an American company. The comapny specializes in providing of different financial services, such as personal assistance, business consulting services, tax preparation, and so muc more. Washington Tax Services is one of the leading tax preparation companies in the area. The company deals with tax refunds for customers and provides fast IRS tax help. Washington Tax Services provides a variety of financial products, among them refund anticipation loan, accelerated check refund, assisted direct deposit, Washington Tax Services cash card and many other services focused to solve IRS or State tax issues. Washington Tax Services’s main activities are to offer different services of financial nature to its consumers and businesses, such as: mortgage lending, consumer lending, credit card services, investment services and retail banking. Washington Tax Services operates a number of financial service offices. The company focuses on lending facilities and tax operations. Washington Tax Services claims to have very good customer service and a number of call centers across the US. Besides, they call themselves an understanding mortgage servicing company giving loans to questionable people with poor credit record. They say that the company was created to help people with financial difficulties.

Washington Tax Services complaints. Most complaints against Washington Tax Services contain some violation of laws. It is really interesting how such company is still in business. It seems like Washington Tax Services just cannot post the loan payments of its customers on time. They delay these payments or even miss them. And then a customer receives a letter stating that he is behind the payment and he already charged late fees. Maybe, Washington Tax Services main profit is the collection of late fees. And if only the customer tries to fix the things and get it right, they report to the credit card agency and just ruin your credit record. This is a trivia story about a credit and a life destroyed by Washington Tax Services.

Friday, July 25, 2008

Royal Caribbean

Many people consider that vacation is the most wonderful time of the year, no matter what season it is. We work, wait and save money to finally get that rest that we deserve. And there are thousands of different ways of spending those precious two weeks. And surely, that depends on each person individually, on his or her attitude to life and spare time and on the financial situation. But still, the ways we use to book tickets and reserve hotel rooms are pretty much the same. And Royal Caribbean is a well-known company in the traveling industry. But is this company famous or notorious? Huge amount of complaints prove the later. Here we enlist some problems you have to be aware of while using the services of Royal Caribbean.

Information about the company. Royal Caribbean International is a cruise line. The company is well known for a number of different amenities like specialty restaurants, surfing simulators, rock-climbing walls, and ice-skating rinks on their cruise ships. Royal Caribbean International offers more than hundred and seventy destinations all over the world. The company also offers such services as shore and land excursions, glacier trekking, cave tubing, biking, and so much more. The company also has a special Royal Caribbean Crown and Anchor quest loyalty program. Royal Caribbean International has a fleet of the most modern and innovative ships in the world.

Royal Caribbean problems. The problem number one is poor customer service. This word combination is probably used in all complaints. The thing is that there are many Royal Caribbean customer service centers but there are not so many good customer service representatives. When some problem appears, and they appear quite often when a person uses Royal Caribbean, then it turns out to be almost impossible talk to some representative. The customers can spend hours on hold, trying in vain to get somebody who can help them, but very often it never happens. And even if the customer finally broke through the busy lines, the customer service representative cannot help because he or she cannot solve the problem, or because it is just not important for him or her. And there were many cases when Royal Caribbean representatives were unbelievably rude with customers just because they had a bad day. Besides, the organization of crises can be poor. While having some of the Royal Caribbean cruises the customer should be ready that the hotel would not be like promised, there would not be certain amenities and so on. And then the customer tries to talk to some Expedia managers to have them solving the problem. But in many cases these managers are enable to help because they just do not have the powers to solve the issue. And there is nothing you can do on place with that fact.

Friday, July 18, 2008


Some companies constantly review their business in order to provide customers with excellent service at competitive prices. And these companies care a lot about the customer service. But others just do not pay that much attention to it. And as a result, you get some products that are faulty or broken and services that are unprofessional and unacceptable. But you do not have to tolerate such insolence, being charged for something absolutely not cost-effective. Thus, you have to write a complaint. And if you are going to write a complaint against Buslink, then you might find a lot of complaints just like yours. This company is getting more and more notorious. And if you are going to file a complaint against Buslink, it is much better to do this in written form.

Why a written one? You may wonder, why you should better write a complaint against such company as Buslink, not to settle the problem by phone or to come in person if it is possible. The thing is that a written document is always better. If Buslink receives a document, the company should surely react somehow. If they would not, in the end when the thing would possibly go too far, you would have more facts on your side. That is why writing a complaint and sending it via mail, e-mail or fax, you get more chances to have your trouble fixed up. And then Buslink surely has to react and do something to settle the matter and solve the problem.

What you should write. First of all, you have to understand clearly, what kind of thing is a customer’s written complaint. Everyone should deal very carefully with complaint writing. This is not trivia; you have to be very careful with your language and diplomatic in your attitude. You should better ask Buslink to suggest some solutions and you should suggest them yourself, because this is actually became your common problem as soon as you decided to shop or work with them. Secondly, you should provide the all the facts concerning the problem and be very precise. Do not use any direct threats, because an aggressive way of communication would never do you good. You should prove that is their fault and be smart and insisting. The complaint should be written in such a way, they would not be able just to deny the responsibility.

Wednesday, July 9, 2008

First Financial Solutions

If you are doing some extensive research with only one aim of finding some good auto finance company, you have to find as much information as possible. Taking an auto loan is a very important decision and you cannot make any mistakes and bring yourself to disappointment and loss of the car. If you research about Triad Financial Corporation, here is some more info.

Company overview. First Financial Solutions is an American mortgage broker. First Financial Solutions provides a complete line of commercial and residential lending solutions: mortgage refinance loans, debt consolidation loans, new home loans, standard mortgage loans, alternative mortgages, and so much more. First Financial Solutions controls mortgage loan process and provides low interest rates for the customers with good credit record. Besides, it serves the customers with credit scores ranging slightly lower than what the lender considers good. The company has offices all over the country. First Financial Solutions employs loan specialists who investigate each case individually and offer a preferable solution. First Financial Solutions has its own philosophy, which is in making the dreams of its customers come true. This is the auto finance company that is one of the leading companies in the sub-prime auto financing market. The company focuses on those customers who have poor credit record and cannot get a prime auto loan. First Financial Solutions states that the first thing the company wants to perform is to help the customers of Triad to get back on feet and re-establish their credit once again. The company claims, that the business of First Financial Solutions is built on three whales, which are the company, the customer and the shareholder. And everything that is performed by this auto finance company should serve the aim of satisfying all the three parts. The company has a very strong management policy and ownership to deliver the best service to its customers.

First Financial Solutions complaints. Many customers of First Financial Solutions complain about the fraudulent business practices of the company. The say that sometimes First Financial cannot take the right control of the payments and this results in missed payments even though they have been sent. Besides, the company harasses the unfortunate customers with rude phone calls all day and night long. And finally people lose their hard earned vehicle. To stop these unfair activities, they file numerous complaints against Triad to BBB and Attorney General. Something has to be done when injustice rules.

Saturday, July 5, 2008

Perkins Restaurant

A few decades ago restaurants were the sign of luxury and wealth. At the present time, however, an average American can afford a visit to a restaurant. The reason is that there are several classes of restaurants.

Any problems? Today every self respecting citizen of the US can afford to go to a restaurant. This may not be a fancy, where a steak costs half of your monthly earning, but an ordinary one with pleasant relaxing atmosphere and good customer service. Sometimes, however it is quite a problem to find a good and not expensive restaurant. If the company does not charge huge prices for the food and the service then it does not seem to care about the clients too much. If you happen to get to the kitchen of an average restaurant you will be shocked to death. All the dirt and mess simply drives crazy. Concerning the chefs it is a different topic to dwell upon. These people are very sensitive. And if you dare to return the dish because it looks spoiled or unattractive, then you should expect the same plate to arrive at your table in half an hour with a chef to have spitted into it. Waiters and waitresses may also spoil the level of the restaurant. Average companies usually hire people with lack of experience to pay them less. This experience shortage usually comes in one package with rude and impolite manners.
If to compare high standing restaurants with average, then it is worth mentioning that the gap between them is drastic. In terms of food everything can happen, but concerning customer service – there is nothing to worry about.

Perkins Restaurant is considered to be one of the oldest in the country. here they treasure the traditions of tasty food and positive and pleasant atmosphere.

Perkins Restaurant. The Perkins Restaurant and Bakery chain is recognized as one of the most popular and fastest growing companies in the industry. Perkins Restaurant was founded in 1958 when the very first Perkins Pancake House was opened in Ohio. The menu of the Perkins Restaurant and Bakery chain includes breakfast, lunch and dinner selection of different tasty things. The customers of the Perkins Restaurant and Bakery chain can either order or take out Perkins products. The Perkins Restaurant and Bakery chain specializes in muffins, pies and cookies.

There are more than five hundred Perkins Restaurants all over the United States and Canada.

Saturday, June 7, 2008


People tend to use all the possible techniques to sell their goods and make money on others. Telephone marketing and face-to-face sales are the best examples in this case.

Face-to-face sales. Face-to-face sales take place when the Visa card and cardholder are physically present at your till or sales terminal. Selling in person demands a different skill set to selling over the phone. Through the use of video recording, delegates learn from their mistakes and develop their strengths and new skills. Sales executives who have recently started to prepare and deliver client presentations and who would benefit from developing a structured and individual approach to client sales meetings usually work in these companies. Certain courses are even held to train the employees for the position of sales managers. These courses usually last for 2 days. At these courses the attendees are taught to put together and deliver effective, well-structured presentations by controlling client meetings; heighten their awareness of the main differences between meeting the client face-to-face and selling on the telephone; concentrate on building confidence levels and use skills to cope with unexpected or difficult situations; take part in two presentation role-plays, one of them using your own media product, with the trainer supplying a detailed evaluation and action points. This type of industry is considered to be very effective. The employees are not only rigorous people, but also deaf and blind. This is the difference between face-to-face and telephone marketing. Via video-recordings, for example, the influence is made on deaf people. They feel related to the deaf company representatives, tolerant, so to say. And that is why get involved in the industry.

A live example of such companies is Cydcor.

Cydcor. Cydcor is an American company. The company specializes in outsourced face-to-face sales and is the leading customer acquisition company in the United States. Cydcor is headquartered in Westlake Village, California. The company was founded in 1994. Cydcor operates its offices all over the United States and Canada. The company provides its face-to-face sales campaigns to expand product sales of their customers.

Cydcor serves many companies that are ranked on the list of Fortune 500 including the leading companies in telecommunications industry and retail. Cydcor employs a lot of professionally trained sales persons who are focused on the customer's boost of sales.

Tuesday, May 27, 2008

Clear Wire

In the telecommunications industry there are not so many companies that have control over the main markets. And they compete with each other as well. The whole world knows the names of these companies and they can be pretty satisfied about the consumer awareness of their brands because sometimes their products just do not need being advertised.

The telecommunication era. Telecommunication is an important part of modern society. In 2006, estimates placed the telecommunication industry's revenue at under 3% of the gross world product.

On the smaller scale, companies use telecommunication to assist in the building of global empires. In big cities all over the world, people use their telephones to provide many home services ranging from pizza deliveries to booking hotels abroad. Even in relatively poor communities the use of telecommunication services has been on the comparatively high level.
On the larger scale, there is a connection between the effective economic growth and good telecommunication infrastructure. Very few dare to dispute the existence of a correlation.
Because of the economic benefits of good telecommunication system, there is increasing disturbance about the digital divide. This is caused by the fact that the world's population does not have equal access to telecommunication systems. The survey held in 2003 by the International Telecommunication Union showed that roughly in one-third of countries of the world 1 person has a mobile subscription pro every 25 people as well as one-third of the countries have less than 1 fixed line subscription pro every 25 people. Concerning the Internet access, hardly half of all countries have less than 1 in 25 people with the connection Internet. An index that measures the overall ability of citizens to access and use information and communication technologies was defined. According to the data, Sweden, Denmark and Iceland have the highest ranking while the African countries Niger, Burkina Faso and Mali - the lowest. Positive is the fact that the data change every day. Information technologies are rapidly conquering every corner of the world. On the US market there are two companies that do enhance the interrelation on the microeconomic as well as macroeconomic levels. These are Verizon, AT&T, Clear Wire and several others.

Clear Wire. Clear Wire Company was founded in 2003 by Craig O. McCaw, a telecom service provider. The company entered the market officially in 2004. At the present time, the corporate office of the company is headquartered in Kirkland, Wash. Clear Wire specializes in simple, portable, fast, and reliable wireless high-speed Internet. Among other services are also unlimited local and long-distance calls as well as caller ID, voice mail, call forwarding and waiting services and more. The Internet is connected through a licensed spectrum without any cable or phone lines.

Clear-Wire offers its services throughout the United States, Mexico and Europe.

Saturday, May 17, 2008

Rent A Center

What does a person do if he/she is short of money and can not get a loan at a bank because of a bad credit history? However, he/she needs to buy furniture, for example? In such cases people apply to rent to own companies.

Rent to own industry. Rent to own is a term for a business which rents items, typically furniture or appliances, with the condition that the item will belong to the renter if the term of rent runs out. As long as rent to own stores do not require payment up front, so they are popular with poor people. However, they offer high interest rates and higher cash prices than other stores; thus, they are more expensive than buying the same item right away. This has led to the situation when the rent to own industry is accused of predatory lending. The industry representatives argue that their business is a lease, opposed to a credit sale, and claim that no interest is charged. The companies assure that they provide an easy, affordable way for people to furnish their homes without incurring a continuing obligation and without needing access to credit. 75% of all the industry transactions are weekly. The consumers agree to pay a weekly amount for leasing property. The other 25% of agreements are paid once or twice a month. As a rule, the agreements are concluded for a 12, 18, or 24 month term. If the consumers rent the merchandise for the full term, ownership is acquired. A consumer has the right to return a rented item at any time without penalty. One of the representatives of the industry is Rent-A-Center Company.


Rent A Center is rent to own company. It was founded in 1986. At the present time, the company operates 3,500 locations in the United States, Puerto Rico and Canada. The Rent-A-Center stores offer name-brand furniture, appliances, electronics, and computers. The clients get the merchandise through flexible rental purchase agreements. Rent A Center offers same-day delivery, 90 days same as cash and an early purchase option. If the merchandise need repair while it is on rent, the company repairs it at no additional cost. Rent-A-Center also offers a product substitute for their clients to use while theirs is in service. The company is rapidly growing due to acquisitions and new store openings. Rent-A-Center's operations include: Get It Now! (merchandise on an installment sales basis); Cash AdvantEdge (short-term loans, check cashing, money transfers, and other convenient financial services); Rent-A-Center Corporate Leasing (provides furnishings for businesses that need short-term living arrangements for employees); National Product Service (provides merchandise warranty and repair service to our stores and third parties from 30 service centers located across the U.S. and in Puerto Rico).

Saturday, May 10, 2008


At the present time coffee is one of the most popular drinks. Coffee is a drink made from the roasted and ground beanlike seeds of a tropical shrub, served hot or iced. This drink makes people addicted to its taste, color and smell. But on the other side, coffee makes them more energetic, fresh and ready fight all the troubles of our real life. That is why it has become so natural to meet friends in the coffee houses and chat with them sipping some espresso drink or cappuccino. Some people just drink coffee and others prefer really to enjoy it and indulge themselves. And these connoisseurs know the price to real coffee with perfect taste and smell. And usually they choose Gevalia coffee.

Gevalia. Gevalia Coffee is a Scandinavian coffee roastery. The company entered the North American market in 1983 as an expensive premium coffee. The King of Sweden provided Gevalia Coffee with a Royal Warrant on the quality. Still, Gevalia coffee is really a premium coffee and deserves the best characteristics. Gevalia Coffee is a wholly owned part of Kraft Foods. It is the largest coffee roastery in Scandinavia. The company offers more than 40 different sorts of coffee and tea. The company sells coffee roasted differently and blended differently. Gevalia started to market its coffee using well-known marketing tricks of presenting free coffee related products. The company started a large marketing campaign to win the American consumer market and succeeded. But notwithstanding this fact, the company uses different methods to market its product in the United States and these methods does not always meet the desires and needs of the consumers. That is why there have been many complaints posted against the company.

Consumer complaints. People like premium coffee, but they loke good customer service even more. It is very important to care about the customers. There have been hundreds of complaints written against the spam advertising sent by Kraft Foods. Even the lawsuit was filed. Then, people complain because they are sometimes charged for nothing by Gevalia Coffee. People started to call the company's customer service and were made aware that they were charged for the shipping of some new sample products because they were the members. Thus, the company charges its customers every month around thirty dollars. And it appears to be very difficult to settle down the issue and even to cancel the account

Saturday, May 3, 2008

Nissan USA

There are some global companies that are known worldwide. These companies usually become so famous and respected due to the quality of services and products they provide. No company would stay on top position for a long time just owing to advertising. There should be something else like quality. And then people start use their products and services in many countries because they believe in the quality of these products. Nissan Motor Company has revealed its secret of popularity and success, which lies in sticking to good old Japanese traditions and quality.

Nissan Motor Company. Nissan Motor Company, Ltd. is a publicly held Japanese company. The company was founded seventy six years ago. Nissan uses a very simple and understandable slogan that reflects the activities of the company and this slogan is "Shift". This automobile manufacturer is one of the largest car manufacturers in the whole world. The company manufactures the famous VQ engines that are considered to be on the list of the best engines in the world. After the severe financial difficulties in 1980s, the company entered an alliance with Renault S.A. of France. At the present time both companies are linked by cross-shareholding, and Renault holds almost a half of Nissan shares.

About Nissan USA. When Nissan Motor Company was founded, it has employed a chief designer who was an American and who suggested to use the latest cutting edge American technology. That is why it is possible to say that all the vehicle designs have the roots in the United States. And in the 1950s the company decided that it was time to expand into the largest car market of the world, which is surely the United States. The company founded its subsidiary Nissan USA in the United States after the auto show in Los Angeles in 1959, where Nissan Motor Company first presented their cars. And the company became very popular there with their stylish sedans, sporty cars such as Datsun Fairlady roadsters, 411 series, Datsun 510 and Datsun 240Z. Nissan provides a whole model line of new and pre-owned Nissan vehicles that include Nissan Sentra, Altima, Sentra SE-R, Altime Coupe, Maxima, 350Z, Quest, Rogue, Xterra, Pathfinder, Murano, Armada, Titan, and Frintier. The company offers a huge selection of auto parts and accessories. In addition, Nissan USA offers auto financing. The company provides its products and services online as well, through its official domain. World Car Nissan is one of the largest Nissan dealerships in the United States. Nissan USA has a number of factories in the United States that are located in Tennessee and Mississippi.

Sunday, April 20, 2008


Consumer law is a very developed and frequently used law. If you listened to all the complaints, you could think that the unhappiest people on the planet are the consumers. And that everybody tries to cheat them, hurt them, took their money and disappear. But this is not a hyperbola. This is a real state of things. That is why some websites appear, which are like this one. And the consumers nationwide unite and try to fight the fraudulent companies themselves, without the help of government that could allow such businesses to prosper. And these businesses are numerous. One of them is Amazon.

Amazon. Nowadays there is even a special term to describe such companies as Amazon. They are called e-commerce companies and this word includes everything: on-line trade, presentation of different kinds of merchandise and other buyer-seller relations. Amazon is headquartered in Seattle, Washington. The company was one of the pioneers that started to sell things over the Internet. The website was launched in 1995 as a small Internet bookstore. Gradually,Amazon started to sell video cassettes, DVDs, music disks, computer software, and video games. These days the website sell almost everything ranging from toys to garage tools. There are separate Amazon websites in such countries as Germany, Japan, China and some others. The company has a business model that was numerous times criticized but made the company profit. Company's rival is Tiger Direct, which also sell different things, inexpensive computers and so much more. In addition to its e-commerce, the company operates several retail stores. In recent years, Tiger Direct was named as one of the top fifty best online retailers. There is a rating of the company on and this rating is almost the highest possible. Thus, these both websites are the most popular and most visited sites on the Internet.

Amazon complaints. People write complaints against the company very often. And most of them are concerning poor customer service. Amazon customer service employees are very often being rude and enable to help the customer. The other reason of the complaints is bad delivery service. Some customers of Amazon claim that they have been waiting for their order for several weeks. And it was impossible to get the delivery at the time that was mentioned. One more reason is poor quality of goods. On the pages of the site everything look so wonderful, just perfect and the price is very tempting. And people order the item to make them happier. But what they saw on the pictures is not what they get in reality. And then there come problems with refund, exchange and so on.

Saturday, April 12, 2008

Direct TV

Sometimes this is very difficult to choose between something, especially when it is all about free time and money. You just cannot decide what to choose and feel frustrated. But sometimes people know for sure what kind of relaxation they need. Someone can just sit calm for a few minutes and then get back to their crazy life, the other person prefer to read some relaxing book or look through a magazine, another one - to watch TV show. And such company as Direct TV can provide its customers with a huge selection of TV shows, channels, and so much more. And thousands of Direct TV subscribers prove that watching TV is still one of the most popular ways of relaxation.

About Direct TV. Direct TV is a direct broadcast satellite service company. The company is headquartered in El Segundo, California. Direct TV is considered to be the leading company in the telecommunication industry. Direct TV provides its customers with a lot of various products related to satellite television that include digital satellite television and digital satellite audio to its subscribers across the USA, the Caribbean and in the countries in Latin America. The company is a wholly owned subsidiary of Direct TV Group, which is in its turn owned by News Corporation. Besides, the company provides vehicle and aircraft mobile service. Direct TV does not operate in Mexico. Direct TV has abandoned this market in 2004 though the company was the only broadcaster, which had license to broadcast the 2002 FIFA World Cup. DirecTV transmits digital satellite television and audio to the homes, bars, fitness clubs, cafes and restaurants all over the North American continent.

DirecTV complaints. Most of the complaints against the company are about the horrible customer care. DirecTV company has a lot of call centers in the United States and abroad. It sells its services via the telephone with the help of some telemarketing companies. And sometimes those representatives are really very rude with the customers or hardly can speak English. In 2005 the company even had to pay the penalty for the violations of the telemarketing regulations. This was a $5 million worth penalty, the largest in the history of the customer protection law. Nowadays, the DirecTV call centers continue their work, but the company claims to monitor and control their work severely to avoid this thing happen again.

Saturday, April 5, 2008


Homeless animals are helpless. They wander all around the city seeking for something to eat and to stay at night or when it is cold. They may be sick and suffer lice. They die in the streets, at the corners. It hurts to watch them. The society establishes shelters for such animals, where they are fed and warmed. These organizations cure them and then try to find homes for the pets. Some organizations sell the animals, others give for free.

Petland. Petland is a privately owned company. The headquarters of the company is based in Chillicothe, Ohio. The company has been on the market since 1967. Today, it is a chain of pet shops in the world. It is the leader in the retail pet industry in the area of animal care. The company also provides staff training programs, in-store animal husbandry systems and community service programs which are aimed at placing homeless pets and curbing pet overpopulation in the right direction.

Petland also offers abound information about the animals, how they tend to live and issues certain guidelines on how to treat them. Petland operates store locations all over the world, in Canada, Chile, France, Japan, and South Africa. Petland provides small animals, tropical and marine fish, reptiles, exotic birds, puppies and kittens. In addition, the company provides a wide range of pet-related services, including consultations on caring for a pet, veterinary help, as well as distribution of pet-related merchandise. One of the most successful programs of Petland is the Adopt-a-pet program.

The clients are not satisfied with the quality of health of the bought pets. It turns out sometimes that animals survived a surgery, for example. And the company refuses to take the pets back or replace them. Some people, for example, look for detailed information about the animals before buying them and the store assistants provide them with misleading facts. The case may be applied to dogs, for example. Usually people are assured that the dogs are of no harm and then it turns out they are aggressive.

These are very common situations in the sphere. It is better to be careful.

Friday, February 15, 2008

Schumacher Homes

When you are looking for a home builder, you have to make some kind of research to choose the right one. All the home building companies claim in their commercials that they provide the best homes ever and that they really care about their customers and community. But this information needs some proof. To find the truth, you need to look through the consumers' review and read what people say. To help you cope with this, we have read some reviews about Schumacher Homes and defined the main problems.

Poor quality of services. When a person founds a company, that means that he or she is in charge of customer service. But since Bill Schumacher has an increase in income, it seems like he does not care about his customers any more. There have been many complaints posted about the poor quality of products and services of Schumacher Homes. People have many problems with homes and cannot make the company that provided so horrible homes fix the problems. The company really does not care about the customers anymore since they got their money. And the other problem is that Schumacher treats the contractors just as bad as the customers.

No honor to warranty. Many people write in their complaint how they tried in vain to get a refund for those poor quality services provided by Schumacher Homes. But the company considers that the best way of communicating with the customers is not to honor warranty claims. People experience many troubles because of the poor organization of Schumacher Homes. The company does not pay their installers and people cannot get Schumacher Homes products properly installed. The contractors just do not come. And it is clear because no one would like to work for free. But these problems should not interfere in the lives of unaware customers. When something goes wrong with homes made by Schumacher, the installers refuse to come and service the warranty claims. Thus, the customers get the usual runaround.

Saturday, February 9, 2008

Business complaints

You never know what can happen to you the other day. Your favorite plate can break, you friend can let you down, you may be late to the important meeting, a bank can overdraft your account, you may be served questionable dinner at the restaurant or your booked in advance hotel apartment may be occupied on your arrival. All this is unpleasant and even depressing. But in some cases the situation can be resolved. In these very cases correct and precise formulation of a complaint may be very helpful.

Key points. Of course it is impossible to write a claim on a cat that broke the plate or on a friend who betrayed you, but banks, hotels and various companies can compensate you all the financial and moral damages, especially if the misunderstanding occurred between two companies.

When writing Business Complaints it is important to be precise and state the business with minimum words, to avoid emotional expressions and premature conclusions. You may not know the person to whom the complaint should be addressed. Terms like disgusted, infuriated, enraged, amazed have no place in business. Polite sentences are more effective “This is the third time this mistake has occurred and we are far from being satisfied with the service you offer”. You should never threaten the receiving party. It is better to describe how the misunderstanding cost you (embarrassment, money, time etc.) and what results you are expecting. All the copies of relevant documents (checks, agreements etc.) should be enclosed with Business Complaints. A well documented business complaint is an effective instrument for protection.

If you have a complaint, do not delay. Bear in mind that the purpose of business is to keep the client, make him come back. Most companies are introducing complaint handling policy as an important part of general management. They strive to satisfy pissed customers in order to remain competitive on the market. The way you inform the company about its mistake will influence the way the company remedies the misunderstanding.

Sunday, January 27, 2008

Complaint Writing

When you have experienced some poor service at a store or from the local government or purchased some malfunctioning goods, its is very natural that you can experience some displeasure and even anger. It does not take a scientist to understand what is going on with a consumer who has been cheated. And this feeling of displeasure can even double if the company or the authority who caused it does not want to get the things right. The why keep the negative feelings inside? You should express your displease and hurt consumer dignity in form of a complaint.

General information. Actually, a complaint letter is not just a piece of paper with the expression of displeasure but a legal document. And there are special rules in complaint writing like every legal document has. Usually a complaint contains the enumeration of the facts and legal reasons of why this complaint was filed. If you file a complaint that means that you are the plaintiff or the filing party. The company that provided you broken goods or poor services would be a defendant. To write a complaint you can just have hurt feelings and release your negative emotions. But to file a legal complaint, you should have the sufficient facts and reasons to support your claim.

How to write a complaint. Writing a complaint letter, you should have some facts in mind. First of all, you should use the language of the official documents to make the company take it serious. Then, you should explain all the circumstances of the fact of bad treatment. You should provide all the copies of any papers you have. This should be a rule to keep good records of all the documents. This can really make a difference between good and bad settlement of the complaint. Do not expect them to remember all the facts of the purchase or what you agreed upon and what they did.

Sunday, January 13, 2008

HP Complaints and Dell Complaints

Huge technology corporations are known for the enormous turnover and quality products and services. Latest technology is one of the most lucrative industries ever. Corporations expand and became more influential. Among these are Hewlett-Packard Corporation and Dell Corporation. But still, there are many controversies that make people complain. To understand the reason of these complaints, we should get better informed about these companies.

Hewlett-Packard Corporation. This information technology corporation specializes in manufacturing and providing of personal computers, laptops, servers, software and some other digital imaging appliances such as photo and video cameras, printers, ink cartridges and so on. According to various sources, at the present time Hewlett-Packard is the largest IT corporation in the whole world and the largest retailer of personal computers. Though the company was initially targeted at university, research and business customers, it gained a wide consumer base with an expanded computer product lines. HP has its on-line shop, which also is the reason why many people post Hewlett-Packard complaints. People state that the company does not honor the price matching. Besides, there were many Hewlett-Packard complaints file during the HP spying scandal in 2006.

Dell Corporation. Dell Computer Corporation is another huge information technology corporation, an eternal rival of Hewlett-Packard. This company was founded in 1984 by Michael Dell. The company specializes in production, retail and supporting of personal computers, servers, notebook computers, printers, etc. This is the second top seller of computers in the United States. This company is one of the first companies that started to sell computers on-line. Though, there have been many complaints filed about Dell computers and Dell customer service. In these Dell complaints the customers tell about poor quality of notebook computer batteries and computer adapters. Besides, Dell fails to delver the bought Dell products on time and there can be a week delay and even more.