Friday, February 15, 2008

Schumacher Homes

When you are looking for a home builder, you have to make some kind of research to choose the right one. All the home building companies claim in their commercials that they provide the best homes ever and that they really care about their customers and community. But this information needs some proof. To find the truth, you need to look through the consumers' review and read what people say. To help you cope with this, we have read some reviews about Schumacher Homes and defined the main problems.

Poor quality of services. When a person founds a company, that means that he or she is in charge of customer service. But since Bill Schumacher has an increase in income, it seems like he does not care about his customers any more. There have been many complaints posted about the poor quality of products and services of Schumacher Homes. People have many problems with homes and cannot make the company that provided so horrible homes fix the problems. The company really does not care about the customers anymore since they got their money. And the other problem is that Schumacher treats the contractors just as bad as the customers.

No honor to warranty. Many people write in their complaint how they tried in vain to get a refund for those poor quality services provided by Schumacher Homes. But the company considers that the best way of communicating with the customers is not to honor warranty claims. People experience many troubles because of the poor organization of Schumacher Homes. The company does not pay their installers and people cannot get Schumacher Homes products properly installed. The contractors just do not come. And it is clear because no one would like to work for free. But these problems should not interfere in the lives of unaware customers. When something goes wrong with homes made by Schumacher, the installers refuse to come and service the warranty claims. Thus, the customers get the usual runaround.

Saturday, February 9, 2008

Business complaints

You never know what can happen to you the other day. Your favorite plate can break, you friend can let you down, you may be late to the important meeting, a bank can overdraft your account, you may be served questionable dinner at the restaurant or your booked in advance hotel apartment may be occupied on your arrival. All this is unpleasant and even depressing. But in some cases the situation can be resolved. In these very cases correct and precise formulation of a complaint may be very helpful.

Key points. Of course it is impossible to write a claim on a cat that broke the plate or on a friend who betrayed you, but banks, hotels and various companies can compensate you all the financial and moral damages, especially if the misunderstanding occurred between two companies.

When writing Business Complaints it is important to be precise and state the business with minimum words, to avoid emotional expressions and premature conclusions. You may not know the person to whom the complaint should be addressed. Terms like disgusted, infuriated, enraged, amazed have no place in business. Polite sentences are more effective “This is the third time this mistake has occurred and we are far from being satisfied with the service you offer”. You should never threaten the receiving party. It is better to describe how the misunderstanding cost you (embarrassment, money, time etc.) and what results you are expecting. All the copies of relevant documents (checks, agreements etc.) should be enclosed with Business Complaints. A well documented business complaint is an effective instrument for protection.

If you have a complaint, do not delay. Bear in mind that the purpose of business is to keep the client, make him come back. Most companies are introducing complaint handling policy as an important part of general management. They strive to satisfy pissed customers in order to remain competitive on the market. The way you inform the company about its mistake will influence the way the company remedies the misunderstanding.