Sunday, January 27, 2008

Complaint Writing

When you have experienced some poor service at a store or from the local government or purchased some malfunctioning goods, its is very natural that you can experience some displeasure and even anger. It does not take a scientist to understand what is going on with a consumer who has been cheated. And this feeling of displeasure can even double if the company or the authority who caused it does not want to get the things right. The why keep the negative feelings inside? You should express your displease and hurt consumer dignity in form of a complaint.

General information. Actually, a complaint letter is not just a piece of paper with the expression of displeasure but a legal document. And there are special rules in complaint writing like every legal document has. Usually a complaint contains the enumeration of the facts and legal reasons of why this complaint was filed. If you file a complaint that means that you are the plaintiff or the filing party. The company that provided you broken goods or poor services would be a defendant. To write a complaint you can just have hurt feelings and release your negative emotions. But to file a legal complaint, you should have the sufficient facts and reasons to support your claim.

How to write a complaint. Writing a complaint letter, you should have some facts in mind. First of all, you should use the language of the official documents to make the company take it serious. Then, you should explain all the circumstances of the fact of bad treatment. You should provide all the copies of any papers you have. This should be a rule to keep good records of all the documents. This can really make a difference between good and bad settlement of the complaint. Do not expect them to remember all the facts of the purchase or what you agreed upon and what they did.

Sunday, January 13, 2008

HP Complaints and Dell Complaints

Huge technology corporations are known for the enormous turnover and quality products and services. Latest technology is one of the most lucrative industries ever. Corporations expand and became more influential. Among these are Hewlett-Packard Corporation and Dell Corporation. But still, there are many controversies that make people complain. To understand the reason of these complaints, we should get better informed about these companies.

Hewlett-Packard Corporation. This information technology corporation specializes in manufacturing and providing of personal computers, laptops, servers, software and some other digital imaging appliances such as photo and video cameras, printers, ink cartridges and so on. According to various sources, at the present time Hewlett-Packard is the largest IT corporation in the whole world and the largest retailer of personal computers. Though the company was initially targeted at university, research and business customers, it gained a wide consumer base with an expanded computer product lines. HP has its on-line shop, which also is the reason why many people post Hewlett-Packard complaints. People state that the company does not honor the price matching. Besides, there were many Hewlett-Packard complaints file during the HP spying scandal in 2006.

Dell Corporation. Dell Computer Corporation is another huge information technology corporation, an eternal rival of Hewlett-Packard. This company was founded in 1984 by Michael Dell. The company specializes in production, retail and supporting of personal computers, servers, notebook computers, printers, etc. This is the second top seller of computers in the United States. This company is one of the first companies that started to sell computers on-line. Though, there have been many complaints filed about Dell computers and Dell customer service. In these Dell complaints the customers tell about poor quality of notebook computer batteries and computer adapters. Besides, Dell fails to delver the bought Dell products on time and there can be a week delay and even more.