Customer Service always comes first. This simple rule is not that hard to remember and follow. However, they manage to. And it is not only about stores or dealerships. In the first place, this concerns the places to eat out. Since in such places if the service is bad, then the food tasted worse.
In expensive restaurants, as a rule, the staff is trained to be polite, patient and professional. What about less fancy places like fast food restaurants? What does the term ‘service’ mean there?
Waffle House. Waffle House is a chain of fast food restaurants. Waffle House is a US based company which operates throughout the country. This name of the company has been chosen because it specializes in waffles. Besides different dishes including waffles, the menu of any Waffle House restaurant also includes some hot and cold coffee drinks and tea. All of the Waffle House shops are designed in such a way for the customer to feel like home and stay there for rather long time. But still some people complain that the customer service in these Waffle House shops is much to be desired.
Is this what they call ‘customer service’? The clients of the company complain about the poor service in general, and food service in particular. Can you imagine a lady mopping the floor and wearing no gloves making your salad by chopping the lettuce still without wearing gloves? She runs out of shredded cheese so she used sliced cheese instead on a Chicken Salad! People used to find ladybugs in their food. Sometimes waitresses are very sorry for such incidents, management however makes the astonished and frustrated clients pay for the bugs. The places are said to be teemed with flies and roaches. It is safe to say that hygiene is not an issue with the company.
The staff does not care about the clients. Waitresses as a rule are too busy talking on the cell phone and not waiting on their tables. If one of them is having a bad day – then it is a bad day for everyone. A waitress may be slamming dish racks and making loud noises with the dishes she is handling; making several loud comments as she works, this continues the entire time the clients are there and you leave half hungry half dead because of the awful headache.
Showing posts with label fast food restaurants. Show all posts
Showing posts with label fast food restaurants. Show all posts
Sunday, September 14, 2008
Saturday, August 2, 2008
McDonalds
Every coin has two sides. This saying refers to every aspect of our lives. Taking into consideration the fact that at the present time people are extremely busy and have no time to spend even on meal during the day, we should consider the fast food restaurants issue.
McDonalds. McDonalds is the largest chain of fast food restaurants in the world that was founded by siblings the McDonald in 1940 in San Bernardino, California. Brothers McDonald introduced this "Speedee Service System" that is the basis of all fast food industry nowadays. McDonalds is headquartered in Oak Brook, Illinois. There are 31,000 locations inside the US and 20,000 more across the world. The slogan of McDonald's is: "I'm lovin' it". McDonald's specializes in selling different burgers, French fries, breakfast items, beverages, desserts. McDonald's signature is BigMac burger. There is a McDonalds restaurant in every developed country and it is a symbol of the expansion of the American culture all over the world.
Fast food industry. Today it is hard not to recognize the golden arches of McDonalds. McDonalds has restaurants everywhere, beside major roads and in almost every high street. Their commercials are on television at least once a day. They became popular within a couple of years. Teenagers especially like McDonalds because of the relaxed atmosphere, cheap prizes and the fact that all over the world you know what you are buying. In restaurants you may find that the waiter there looks at you and thinks that you are poor and might not be able to pay for the meal. With McDonalds every person is welcome to come in and eat, no matter what you look like or how much money you have. There is also not a certain dress code that you have to oblige to. Fast food is easy to eat food that requires no cutlery. This is probably the only advantage of this restaurant chain.
The food in McDonalds contains too much fat, sugar and preservatives. The other drawback is that fast food industry advertises with the target of children. With there freebies and bright adverts the get children to make their parents take them to McDonalds. They manipulate the easiest target. Children will moan and whine until they go to McDonalds.
Who decides what is popular or not? People are just like blind dummies that just follow the majority, being different is just not accepted by society. That is why they flow to the McDonald’s locations although they know it is not healthy.
McDonalds. McDonalds is the largest chain of fast food restaurants in the world that was founded by siblings the McDonald in 1940 in San Bernardino, California. Brothers McDonald introduced this "Speedee Service System" that is the basis of all fast food industry nowadays. McDonalds is headquartered in Oak Brook, Illinois. There are 31,000 locations inside the US and 20,000 more across the world. The slogan of McDonald's is: "I'm lovin' it". McDonald's specializes in selling different burgers, French fries, breakfast items, beverages, desserts. McDonald's signature is BigMac burger. There is a McDonalds restaurant in every developed country and it is a symbol of the expansion of the American culture all over the world.
Fast food industry. Today it is hard not to recognize the golden arches of McDonalds. McDonalds has restaurants everywhere, beside major roads and in almost every high street. Their commercials are on television at least once a day. They became popular within a couple of years. Teenagers especially like McDonalds because of the relaxed atmosphere, cheap prizes and the fact that all over the world you know what you are buying. In restaurants you may find that the waiter there looks at you and thinks that you are poor and might not be able to pay for the meal. With McDonalds every person is welcome to come in and eat, no matter what you look like or how much money you have. There is also not a certain dress code that you have to oblige to. Fast food is easy to eat food that requires no cutlery. This is probably the only advantage of this restaurant chain.
The food in McDonalds contains too much fat, sugar and preservatives. The other drawback is that fast food industry advertises with the target of children. With there freebies and bright adverts the get children to make their parents take them to McDonalds. They manipulate the easiest target. Children will moan and whine until they go to McDonalds.
Who decides what is popular or not? People are just like blind dummies that just follow the majority, being different is just not accepted by society. That is why they flow to the McDonald’s locations although they know it is not healthy.
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