Showing posts with label consumer complaints. Show all posts
Showing posts with label consumer complaints. Show all posts

Sunday, September 14, 2008

Allied Tires

Companies and consumers are actually very closely connected. Much closer that the cleverest marketologists can think. They develop special marketing campaigns to have the products on the market. They consider all the factors and the consumers are a factor that is the main one. It means that consumers are like the engine of any business that involves some trade. And people who develop these marketing plans and everything are well aware of the fact. Customer awareness is the fuel to that engine, and this fact is also well known. That is why it is still remains a mystery how some companies can cheat their customers and still be in business? They provide bad goods and services and have to understand that the engine would break. But they do not realize that. Like Allied Tires.

About the company. Allied Tires is a tire provider. It is headquartered in Florida. The company provides the whole range of tires and tubes, tire cord, tire treads, auto and heavy truck tires, bicycle tires; and mixed rubber in slab or strip form. Allied Tires is one of the leading companies that specialize in tire marketing and distribution of replacement tires. Allied Tires is very popular with the customers and very often they prefer products and services of Allied Tires to any other ones. Allied Tires is one of the leading companies that specialize in tire marketing and distribution of replacement tires. Allied Tires has a staff of experts that specialize in automotive aftermarket. Besides, Allied Tires is very extensively and aggressively advertised on the television and on the Internet. And they scream and shout in those commercials that their tires are the best, the newest, the most reliable. But in fact…

Allied Tires complaints. The things that people state in their complaints are just horrible. They tell about tires they have problem with in two weeks after the installation. Many tires have defects and it is just impossible to use them. Some of Allied Tires products were installed not appropriately and that caused new troubles. And people keep on writing about the problems. Why does not the company take care of them? Allied Tires can solve these problems and keep the customers believing in it. Besides, they can improve the quality of their products due to those complaints. But some companies forget about the engine of their business and think about the money only. But they have to be careful, it is extremely dangerous.

Saturday, May 17, 2008

Rent A Center


What does a person do if he/she is short of money and can not get a loan at a bank because of a bad credit history? However, he/she needs to buy furniture, for example? In such cases people apply to rent to own companies.


Rent to own industry. Rent to own is a term for a business which rents items, typically furniture or appliances, with the condition that the item will belong to the renter if the term of rent runs out. As long as rent to own stores do not require payment up front, so they are popular with poor people. However, they offer high interest rates and higher cash prices than other stores; thus, they are more expensive than buying the same item right away. This has led to the situation when the rent to own industry is accused of predatory lending. The industry representatives argue that their business is a lease, opposed to a credit sale, and claim that no interest is charged. The companies assure that they provide an easy, affordable way for people to furnish their homes without incurring a continuing obligation and without needing access to credit. 75% of all the industry transactions are weekly. The consumers agree to pay a weekly amount for leasing property. The other 25% of agreements are paid once or twice a month. As a rule, the agreements are concluded for a 12, 18, or 24 month term. If the consumers rent the merchandise for the full term, ownership is acquired. A consumer has the right to return a rented item at any time without penalty. One of the representatives of the industry is Rent-A-Center Company.

Rent-A-Center.

Rent A Center is rent to own company. It was founded in 1986. At the present time, the company operates 3,500 locations in the United States, Puerto Rico and Canada. The Rent-A-Center stores offer name-brand furniture, appliances, electronics, and computers. The clients get the merchandise through flexible rental purchase agreements. Rent A Center offers same-day delivery, 90 days same as cash and an early purchase option. If the merchandise need repair while it is on rent, the company repairs it at no additional cost. Rent-A-Center also offers a product substitute for their clients to use while theirs is in service. The company is rapidly growing due to acquisitions and new store openings. Rent-A-Center's operations include: Get It Now! (merchandise on an installment sales basis); Cash AdvantEdge (short-term loans, check cashing, money transfers, and other convenient financial services); Rent-A-Center Corporate Leasing (provides furnishings for businesses that need short-term living arrangements for employees); National Product Service (provides merchandise warranty and repair service to our stores and third parties from 30 service centers located across the U.S. and in Puerto Rico).

Saturday, May 10, 2008

Gevalia

At the present time coffee is one of the most popular drinks. Coffee is a drink made from the roasted and ground beanlike seeds of a tropical shrub, served hot or iced. This drink makes people addicted to its taste, color and smell. But on the other side, coffee makes them more energetic, fresh and ready fight all the troubles of our real life. That is why it has become so natural to meet friends in the coffee houses and chat with them sipping some espresso drink or cappuccino. Some people just drink coffee and others prefer really to enjoy it and indulge themselves. And these connoisseurs know the price to real coffee with perfect taste and smell. And usually they choose Gevalia coffee.

Gevalia. Gevalia Coffee is a Scandinavian coffee roastery. The company entered the North American market in 1983 as an expensive premium coffee. The King of Sweden provided Gevalia Coffee with a Royal Warrant on the quality. Still, Gevalia coffee is really a premium coffee and deserves the best characteristics. Gevalia Coffee is a wholly owned part of Kraft Foods. It is the largest coffee roastery in Scandinavia. The company offers more than 40 different sorts of coffee and tea. The company sells coffee roasted differently and blended differently. Gevalia started to market its coffee using well-known marketing tricks of presenting free coffee related products. The company started a large marketing campaign to win the American consumer market and succeeded. But notwithstanding this fact, the company uses different methods to market its product in the United States and these methods does not always meet the desires and needs of the consumers. That is why there have been many complaints posted against the company.

Consumer complaints. People like premium coffee, but they loke good customer service even more. It is very important to care about the customers. There have been hundreds of complaints written against the spam advertising sent by Kraft Foods. Even the lawsuit was filed. Then, people complain because they are sometimes charged for nothing by Gevalia Coffee. People started to call the company's customer service and were made aware that they were charged for the shipping of some new sample products because they were the members. Thus, the company charges its customers every month around thirty dollars. And it appears to be very difficult to settle down the issue and even to cancel the account

Sunday, April 20, 2008

Amazon

Consumer law is a very developed and frequently used law. If you listened to all the complaints, you could think that the unhappiest people on the planet are the consumers. And that everybody tries to cheat them, hurt them, took their money and disappear. But this is not a hyperbola. This is a real state of things. That is why some websites appear, which are like this one. And the consumers nationwide unite and try to fight the fraudulent companies themselves, without the help of government that could allow such businesses to prosper. And these businesses are numerous. One of them is Amazon.

Amazon. Nowadays there is even a special term to describe such companies as Amazon. They are called e-commerce companies and this word includes everything: on-line trade, presentation of different kinds of merchandise and other buyer-seller relations. Amazon is headquartered in Seattle, Washington. The company was one of the pioneers that started to sell things over the Internet. The website was launched in 1995 as a small Internet bookstore. Gradually,Amazon started to sell video cassettes, DVDs, music disks, computer software, and video games. These days the website sell almost everything ranging from toys to garage tools. There are separate Amazon websites in such countries as Germany, Japan, China and some others. The company has a business model that was numerous times criticized but made the company profit. Company's rival is Tiger Direct, which also sell different things, inexpensive computers and so much more. In addition to its e-commerce, the company operates several retail stores. In recent years, Tiger Direct was named as one of the top fifty best online retailers. There is a rating of the company on Amazon.com and this rating is almost the highest possible. Thus, these both websites are the most popular and most visited sites on the Internet.

Amazon complaints. People write complaints against the company very often. And most of them are concerning poor customer service. Amazon customer service employees are very often being rude and enable to help the customer. The other reason of the complaints is bad delivery service. Some customers of Amazon claim that they have been waiting for their order for several weeks. And it was impossible to get the delivery at the time that was mentioned. One more reason is poor quality of goods. On the pages of the site everything look so wonderful, just perfect and the price is very tempting. And people order the item to make them happier. But what they saw on the pictures is not what they get in reality. And then there come problems with refund, exchange and so on.

Saturday, April 12, 2008

Direct TV

Sometimes this is very difficult to choose between something, especially when it is all about free time and money. You just cannot decide what to choose and feel frustrated. But sometimes people know for sure what kind of relaxation they need. Someone can just sit calm for a few minutes and then get back to their crazy life, the other person prefer to read some relaxing book or look through a magazine, another one - to watch TV show. And such company as Direct TV can provide its customers with a huge selection of TV shows, channels, and so much more. And thousands of Direct TV subscribers prove that watching TV is still one of the most popular ways of relaxation.

About Direct TV. Direct TV is a direct broadcast satellite service company. The company is headquartered in El Segundo, California. Direct TV is considered to be the leading company in the telecommunication industry. Direct TV provides its customers with a lot of various products related to satellite television that include digital satellite television and digital satellite audio to its subscribers across the USA, the Caribbean and in the countries in Latin America. The company is a wholly owned subsidiary of Direct TV Group, which is in its turn owned by News Corporation. Besides, the company provides vehicle and aircraft mobile service. Direct TV does not operate in Mexico. Direct TV has abandoned this market in 2004 though the company was the only broadcaster, which had license to broadcast the 2002 FIFA World Cup. DirecTV transmits digital satellite television and audio to the homes, bars, fitness clubs, cafes and restaurants all over the North American continent.

DirecTV complaints. Most of the complaints against the company are about the horrible customer care. DirecTV company has a lot of call centers in the United States and abroad. It sells its services via the telephone with the help of some telemarketing companies. And sometimes those representatives are really very rude with the customers or hardly can speak English. In 2005 the company even had to pay the penalty for the violations of the telemarketing regulations. This was a $5 million worth penalty, the largest in the history of the customer protection law. Nowadays, the DirecTV call centers continue their work, but the company claims to monitor and control their work severely to avoid this thing happen again.

Saturday, April 5, 2008

PETLAND

Homeless animals are helpless. They wander all around the city seeking for something to eat and to stay at night or when it is cold. They may be sick and suffer lice. They die in the streets, at the corners. It hurts to watch them. The society establishes shelters for such animals, where they are fed and warmed. These organizations cure them and then try to find homes for the pets. Some organizations sell the animals, others give for free.


Petland. Petland is a privately owned company. The headquarters of the company is based in Chillicothe, Ohio. The company has been on the market since 1967. Today, it is a chain of pet shops in the world. It is the leader in the retail pet industry in the area of animal care. The company also provides staff training programs, in-store animal husbandry systems and community service programs which are aimed at placing homeless pets and curbing pet overpopulation in the right direction.

Petland also offers abound information about the animals, how they tend to live and issues certain guidelines on how to treat them. Petland operates store locations all over the world, in Canada, Chile, France, Japan, and South Africa. Petland provides small animals, tropical and marine fish, reptiles, exotic birds, puppies and kittens. In addition, the company provides a wide range of pet-related services, including consultations on caring for a pet, veterinary help, as well as distribution of pet-related merchandise. One of the most successful programs of Petland is the Adopt-a-pet program.

The clients are not satisfied with the quality of health of the bought pets. It turns out sometimes that animals survived a surgery, for example. And the company refuses to take the pets back or replace them. Some people, for example, look for detailed information about the animals before buying them and the store assistants provide them with misleading facts. The case may be applied to dogs, for example. Usually people are assured that the dogs are of no harm and then it turns out they are aggressive.

These are very common situations in the sphere. It is better to be careful.

Friday, February 15, 2008

Schumacher Homes

When you are looking for a home builder, you have to make some kind of research to choose the right one. All the home building companies claim in their commercials that they provide the best homes ever and that they really care about their customers and community. But this information needs some proof. To find the truth, you need to look through the consumers' review and read what people say. To help you cope with this, we have read some reviews about Schumacher Homes and defined the main problems.

Poor quality of services. When a person founds a company, that means that he or she is in charge of customer service. But since Bill Schumacher has an increase in income, it seems like he does not care about his customers any more. There have been many complaints posted about the poor quality of products and services of Schumacher Homes. People have many problems with homes and cannot make the company that provided so horrible homes fix the problems. The company really does not care about the customers anymore since they got their money. And the other problem is that Schumacher treats the contractors just as bad as the customers.

No honor to warranty. Many people write in their complaint how they tried in vain to get a refund for those poor quality services provided by Schumacher Homes. But the company considers that the best way of communicating with the customers is not to honor warranty claims. People experience many troubles because of the poor organization of Schumacher Homes. The company does not pay their installers and people cannot get Schumacher Homes products properly installed. The contractors just do not come. And it is clear because no one would like to work for free. But these problems should not interfere in the lives of unaware customers. When something goes wrong with homes made by Schumacher, the installers refuse to come and service the warranty claims. Thus, the customers get the usual runaround.

Sunday, January 27, 2008

Complaint Writing

When you have experienced some poor service at a store or from the local government or purchased some malfunctioning goods, its is very natural that you can experience some displeasure and even anger. It does not take a scientist to understand what is going on with a consumer who has been cheated. And this feeling of displeasure can even double if the company or the authority who caused it does not want to get the things right. The why keep the negative feelings inside? You should express your displease and hurt consumer dignity in form of a complaint.

General information. Actually, a complaint letter is not just a piece of paper with the expression of displeasure but a legal document. And there are special rules in complaint writing like every legal document has. Usually a complaint contains the enumeration of the facts and legal reasons of why this complaint was filed. If you file a complaint that means that you are the plaintiff or the filing party. The company that provided you broken goods or poor services would be a defendant. To write a complaint you can just have hurt feelings and release your negative emotions. But to file a legal complaint, you should have the sufficient facts and reasons to support your claim.

How to write a complaint. Writing a complaint letter, you should have some facts in mind. First of all, you should use the language of the official documents to make the company take it serious. Then, you should explain all the circumstances of the fact of bad treatment. You should provide all the copies of any papers you have. This should be a rule to keep good records of all the documents. This can really make a difference between good and bad settlement of the complaint. Do not expect them to remember all the facts of the purchase or what you agreed upon and what they did.

Sunday, January 13, 2008

HP Complaints and Dell Complaints

Huge technology corporations are known for the enormous turnover and quality products and services. Latest technology is one of the most lucrative industries ever. Corporations expand and became more influential. Among these are Hewlett-Packard Corporation and Dell Corporation. But still, there are many controversies that make people complain. To understand the reason of these complaints, we should get better informed about these companies.

Hewlett-Packard Corporation. This information technology corporation specializes in manufacturing and providing of personal computers, laptops, servers, software and some other digital imaging appliances such as photo and video cameras, printers, ink cartridges and so on. According to various sources, at the present time Hewlett-Packard is the largest IT corporation in the whole world and the largest retailer of personal computers. Though the company was initially targeted at university, research and business customers, it gained a wide consumer base with an expanded computer product lines. HP has its on-line shop, which also is the reason why many people post Hewlett-Packard complaints. People state that the company does not honor the price matching. Besides, there were many Hewlett-Packard complaints file during the HP spying scandal in 2006.

Dell Corporation. Dell Computer Corporation is another huge information technology corporation, an eternal rival of Hewlett-Packard. This company was founded in 1984 by Michael Dell. The company specializes in production, retail and supporting of personal computers, servers, notebook computers, printers, etc. This is the second top seller of computers in the United States. This company is one of the first companies that started to sell computers on-line. Though, there have been many complaints filed about Dell computers and Dell customer service. In these Dell complaints the customers tell about poor quality of notebook computer batteries and computer adapters. Besides, Dell fails to delver the bought Dell products on time and there can be a week delay and even more.

Saturday, December 29, 2007

Ethan Allen

It is very important where you live. What is meant by this phrase is not the location or the house itself, but the atmosphere and the surrounding. Many psychological surveys have proved how much the home atmosphere influences the person working abilities, mood and even health, especially mental health. We have to care about our places, we have to put a part of our souls in it, they say. That is why next time you are going to the furniture store, keep these things in mind. You do not have to be crazy about it, to read all the books about design and everything. You should pay some more attention to the details not to have the unpleasant results. That is why the choice of the furniture tore is very important. You should better research about different home improvement stores. One of them can be Ethan Allen.

The store. Ethan Allen provides a very great option of various upholstered and wooden furniture, dining room, living room and bedroom furniture, kitchen furniture, and many more. You can say a lot judging the tag line of the company, which is "Classic design. Modern Perspective". This furniture store produces many classic things that would look great together some hi-tech items, adding the personal touch and style. You can take an Ethan Allen catalog home and think over the future design and choose the things you like most.

The complaints. Regardless of all the advertising, Ethan Allen furniture store sometimes provide items that are so poorly built that they just feel apart like a cake. And it is very difficult to get a refund or to exchange the item because Ethan Allen furniture stores not always honor the warranty. The managers will be able to find any lame excuse not to provide you a new item or at least the money. But when they sell you the item, they swear that it is the best out of the best, just like most scammers do.

Saturday, December 8, 2007

Ameriquest Mortgage and Money Tree Mortgage

Usually companies are forced to take action when they some really big threat to the reputation. That is why your complaints and class action suits are so important. Complaints ensure that the problem can be solved and companies such as Ameriquest Mortgage and Money Tree would have to make their business more honest. They have to make their payments public for everybody to see that they are not cheated, to fight this instability and fraud. It would be great if they could take some steps to increase the transparency of their work, like to publish the statements and all the information on them on the Internet.

Ameriquest Mortgage. Sometimes this company fails to post the payments of the customers on time and then they state that he or she is behind the payment. Ameriquest Mortgage can make a lot of fuss about the problem and just mix up everything: one person has no authority, other does not know what and how to do and so on. Besides, Ameriquest Mortgage can raise your interest rate without making you aware of the fact. And lately they have introduced new clauses for early pay off that were never discussed before.

Money Tree. They have these pushy agents that call home numbers and tell stories about perfect loans. But it is really too good to be true that a person can pay just three hundred dollars and achieve a full amount loan. Usually Money Tree Mortgage representatives seek for customers with poor credit record or for those in financial difficulties because they can be easily cheated. And if some unlucky guy believes those scammers, he loses his three hundred dollars. And it s absolutely hopeless to call Money Tree Mortgage Mortgage 800-numbers to settle down the problem because nobody would get back or even if they would answer, they would not be able to help.